BMO Teams Up with Agent IQ to Enhance Digital Customer Engagement

• BMO has partnered with digital customer engagement solutions company Agent IQ.
• The bank will deploy Agent IQ’s Lynq secure chat platform to enable customers to easily access both AI chatbots and human bankers.
• Agent IQ most recently demoed its technology on the Finovate stage at FinovateFall in New York last September.

BMO announced a partnership with digital customer engagement solutions provider Agent IQ this week. Courtesy of the collaboration, BMO will deploy Agent IQ’s secure chat platform Lynq, which enables customers to engage bankers in real-time, blending human-centered customer service with the efficiency of computer intelligence. The technology gives customers the ability to query a chatbot to answer basic account and banking-related questions, while maintaining the option to readily access a banker for a one-on-one conversation.

“With Agent IQ’s Lynq, BMO customers can engage a banker for all their financial needs across any digital channel, making digital banking easier and quicker than ever before,” Agent IQ co-founder and CEO Slaven Bilac said.

Lynq offers 24/7 chatbot support as well as direct video communication with a banker, including screen sharing. Answers to frequently asked questions are available instantly, and customers can connect to human bankers both during and outside of office hours. BMO Head of U.S. Digital Channels Brianna Elsass said that the partnership was an “example of BMO’s Digital First strategy” to provide future-ready solutions that deliver “loyalty, growth, and efficiency” for customers.

With total assets of $1.14 trillion as of October 2022, BMO is the eighth largest bank by assets in North America. Operating via three primary groups: Personal and Commercial Banking, BMO Wealth Management, and BMO Capital markets, the financial services provider offers a range of personal and commercial banking, wealth management, and investment products and solutions to its 12 million customers.

Agent IQ made its Finovate debut in 2019 at FinovateSpring and most recently demoed its technology live at FinovateFall in New York last fall. At the conference, the San Francisco, California-based company demoed its Lynq platform, which leverages augmented intelligence to help bankers better connect with, engage, and support banking customers. “Put simply, Aqent IQ makes personal digital engagement simple,” company CMO Matt Phipps explained from the Finovate stage back in September. “We make it easy for you, and easy for your customers.”

Agent IQ has raised $18.5 million in funding from investors including Acronym Venture Capital and Mendon Venture Partners. The company was founded in 2015.

Photo by Anete Lusina